Subject: Tech Support Candidate - Sudhanshu Shekhar Sudhanshu
From: Sudhanshu Shekhar Sudhanshu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 06:50:24 -0500

| | Tech Support Test

Name | Sudhanshu Shekhar Sudhanshu
E-mail | [email-masked]
Phone Number | (+91) 9156002974
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida 49
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iEnergizer | Senior Executive Customer Support | 27/01/2021 | 31700
Previous Employer 1 | Tech Mahindra | Associate Technical Support | 16/04/2019 | 23000
Previous Employer 2 | Integrated Wireless Solution | RF Engineer | 13/06/2016 | 20000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | This might be due to cache and cookies of the browser. I will perform troubleshooting steps. Deleting Cache and cookies will be the first step.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Settings. Connection. Turn on the Bluetooth. Search for Bluetooth speaker. And connect it.
What according to you makes you a good candidate for customer service or technical support job? | I've a very good approach towards customers. I have an experience to handle US based customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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