Subject: Tech Support Candidate - Priya Mehra
From: Priya Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 06:41:46 -0500

| | Tech Support Test

Name | Priya Mehra
E-mail | [email-masked]
Phone Number | (91) 7987530632
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | perfect internet pvt ltd | technical support executive | jan2020 | 22000
Previous Employer 2 | xavient information system | trainee | jan2019 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. restart the computer.
2. make sure the internet is working.
3. check the website is down for everyone or me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Open the Settings app.
2 Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
3 Select Bluetooth to view the options.
4 Select Pair new device to place the Bluetooth device in pairing mode.
5 Look for the Bluetooth speaker's name on the list.
6 Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job? | Customer First" is a mantra for any Organisation to suceed in its business. Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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