Subject: Trainer Candidate - Gourav Purandare
From: Gourav Purandare <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 06:24:01 -0500

| | Tech Support Test

Name | Gourav Purandare
E-mail | [email-masked]
Phone Number | (91) 7559241482
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Indore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Annapurna Finance Private Limited | Regional Trainer | 30-04-2020 | 27000
Previous Employer 2 | Self | Freelance Trainer | Feb 2019 | 20000

If Selected, how much time do you need to join? | 1 month

Please briefly describe your work experience specifically in training?

• Conducted Induction and Refresher trainings.

• Prepared effective training content and module & training budget.
• Understood business and planned trainings accordingly, conducted the evaluations to monitor the effectiveness of the training.
• Ensured the final objectives of the training are met, conducted periodic training need analysis.
• Ensured the training delivery is as per the quality standards, conducted training programs as per the inputs shared by business team and promoted interesting learning session for the employees.
• Demonstrated understanding of Employ-ability skills, training materials, and procedures with understanding of various training methods.
• Conducted all the pre and post training activities.

• Conducted Induction and Refresher trainings.

• Prepared effective training content and module & training budget.
• Understood business and planned trainings accordingly, conducted the evaluations to monitor the effectiveness of the training.
• Ensured the final objectives of the training are met, conducted periodic training need analysis.
• Ensured the training delivery is as per the quality standards, conducted training programs as per the inputs shared by business team and promoted interesting learning session for the employees.
• Demonstrated understanding of Employ-ability skills, training materials, and procedures with understanding of various training methods.
• Conducted all the pre and post training activities.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

• Conducted Induction and Refresher trainings.

• Prepared effective training content and module & training budget.
• Understood business and planned trainings accordingly, conducted the evaluations to monitor the effectiveness of the training.
• Ensured the final objectives of the training are met, conducted periodic training need analysis.
• Ensured the training delivery is as per the quality standards, conducted training programs as per the inputs shared by business team and promoted interesting learning session for the employees.
• Demonstrated understanding of Employ-ability skills, training materials, and procedures with understanding of various training methods.
• Conducted all the pre and post training activities.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.

What according to you makes you a good candidate for this position?

• Conducted Induction and Refresher trainings.

• Prepared effective training content and module & training budget.
• Understood business and planned trainings accordingly, conducted the evaluations to monitor the effectiveness of the training.
• Ensured the final objectives of the training are met, conducted periodic training need analysis.
• Ensured the training delivery is as per the quality standards, conducted training programs as per the inputs shared by business team and promoted interesting learning session for the employees.
• Demonstrated understanding of Employ-ability skills, training materials, and procedures with understanding of various training methods.
• Conducted all the pre and post training activities.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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