Subject: Tech Support Candidate - SANTOSH SINGH
From: SANTOSH SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 05:55:36 -0500

| | Tech Support Test

Name | SANTOSH SINGH
E-mail | [email-masked]
Phone Number | (91) 9643482868
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | UTTAM NAGAR
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VAKRANGEE LIMITED | SENIOR TECHNICAL SUPPORT ENGINEER | CURRENTLY WORKING | 23K
Previous Employer 1 | PROGRESSIVE INFOTECH PRIVATE LIMITED | DESKSIDE ENGINEER | NOVEMBER 2016 | 11K
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | FIRST I WILL CHECK INTERNET IS WORKING OR NOT. IF INTERNET IS WORKING THEN I WILL CHECK THE OTHER SITES ARE WORKING AND THEN I WILL CLEAR CACHE OF THE BROWSER AND CHECK PROBLEM IS RESOLVED OR NOT. IF NOT RESOLVED THEN PROBABLY THE SITE WAS BLOCKED TO INTERNET. I WILL CHECK WITH ANOTHER INTERNET THE NDTV SITE IS WORKING.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | FIRST ON THE BOTH DEVICES AND TURN ON BLUETOOTH AND PRESS THE BLUETOOTH SCANNING BUTTON TO SEE SPEAKER IN MOBILE PHONE. AND THEN CONNECT THE SPEAKER
What according to you makes you a good candidate for customer service or technical support job? | FIRST LISTEN CAREFULLY CUSTOMER PROBLEM AND CHECK WHAT WILL BE THE PROPER SOLUTION THAT I CAN PROVIDE WITH MINIMUM EFFECT
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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