Subject: Trainer Candidate - Divya Pandey
From: Divya Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 05:40:17 -0500

| | Tech Support Test

Name | Divya Pandey
E-mail | [email-masked]
Phone Number | (+91) 7289907350
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 151 - Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infoedge India ltd | Associate Assistant Manager | 30 days notice period | 27 k
Previous Employer 1 | Axis Digital Circle | Digital Officer | 7 Jan,2017 | 15 k
Previous Employer 2 | NA | NA | NA | NA

If Selected, how much time do you need to join? | 30 Days

Please briefly describe your work experience specifically in training?

Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance
• Identifying training needs by consulting with auditors and process managers and conducting refresher sessions on the same.
• Developing and delivering training solutions that meet business needs
• Improvise Training Module time to time.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Initially in the virtual setup during work from home scenario, it was a little difficult to conduct OJT for the new hires as the multiple checks on all the parameters were not fulfilled but eventually, the training team worked around the same to reduce the learning curve which enhanced executive's performance on long run.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good customer services mean the organization is fulfilling the basic needs of the user but great customer service will help the organization build credibility.
Good customer services might focus on a quantitative approach but later focus on a qualitative approach.
Former is short term approch and later is a long term approach.

What according to you makes you a good candidate for this position?

If one holds good experience in the same field then that person will imbibe his/her experience and learning from previous organization to mould the existing flow in the desired organization.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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