Subject: Tech Support Candidate - Dakanolla Archana
From: Dakanolla Archana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 05:26:03 -0500

| | Tech Support Test

Name | Dakanolla Archana
E-mail | [email-masked]
Phone Number | (91) 8555027935
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | HCL | Analyst | 31/12/2020 | 15779
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Enable cookies for the website
Clear history for that site
Clear all cookies and the cache
Check add-ons
Security application is blocking cookies
Remove corrupt cookies files.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Settings.
2. Turn on Bluetooth.
3. Select the available devices/
4. If your speaker is not listed, press the button on your speaker that makes it discoverable .

What according to you makes you a good candidate for customer service or technical support job?

The positive attitude towards customer and willingness to help someone by providing the correct resolution or giving correct information, maintaining professional relationship with the customer,
Good communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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