Subject: Tech Support Candidate - Abhishek Saini
From: Abhishek Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 04:39:32 -0500

| | Tech Support Test

Name | Abhishek Saini
E-mail | [email-masked]
Phone Number | (+91) 9971737398
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | BYJU’s | BDA | 4/11/2020 | 38000
Previous Employer 2 | Pesco | GET | 5/5/2015 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check if my internet connection is stable or not. Furthermore, I will check for the link if there is any typo, even if it still doesn’t work, I will open history and clear all the cache memory and history and restart my browser and try to rrload the page again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-Turn of bluetooth of phone
-Turn on the speaker
-Long press the connect button on speaker to make it discoverable
-Search for active devices on phone
-Pair with speaker and play

What according to you makes you a good candidate for customer service or technical support job? | I am very well suited for customer support executive because I have an excellent judgement to plan and accomplish goals with minimal supervision and can individually contribute towards customer satisfaction and can think out of the box instantly in order to cope up with the problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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