Subject: Trainer Candidate - Rahul Singh
From: Rahul Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 04:28:13 -0500

Tech Support
Test

Name

Rahul
Singh

E-mail

[email-masked]

Phone Number

(+91) 8800229083

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Bharti Airtel Limited

Project Manager

30th December
2020

42000

Previous Employer 1

British Telecom

Capacity
Management

24th August 2018

34000

Previous
Employer 2

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in training?

Contributing actively to company growth by consistently
providing quality customer service to promote growth & retention

Developing full-fledged implementation plans, accounting for ROI,
cost-benefit, and other analyses

Executing projects in the pre-determined budget, maintaining time parameters
& quality standards

Increased customer satisfaction through adherence to all quality standards and
customer requirements

Monitoring contracts and service level agreements to identify potential risks
& implement mitigation actions to protect the development process from
unforeseen delays and costs

Leading deliveries of Airtel Enterprise products like MPLS VPN leased lines,
Internet leased line, FTTB, FTTH

Working on PRE-Sales of the requirements & its feasibility, getting the
same confirmed with the customer after deciding the commercials

Securing Financial approvals from the Finance, documents validation, CAF
generation, and validation, and getting the Orders logged in the system,
Followed by E2E delivery

Synchronizing with various teams for making the site ready for delivery and
delivery of the links like a civil team, vendor teams, OSP team, ROW,
installation and commissioning team, provisioning team, link testing team, final
NOC handover, Router /hardware delivery team

Working on experience on ICT devices like Switches, Routers

Have
you worked as a trainer in a Call Center/Customer Service/BPO
Environment?

Yes

Please tell us below
in 300 - 500 words about the most difficult situation you faced either while
training or managing a team.

One of the toughest parts of
the job is that we do many of our link upgrades on the weekend. And the upgrade
should complete in that time frame. That means that once every few months, we
work on a Saturday and Sunday. But, the good news is – the entire team is
there. The weekend work is scheduled in advance. And, we get to take a weekday
off for every day that we work on the weekend. Plus, we order out for
pizza!

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Going above
and beyond the initial project scope.

Finishing ahead of schedule.Sticking around to make sure the customer knows
exactly how to use the product they purchased.Providing goods and services at a
reasonable price, which creates significantly more value for the consumer –
everyone loves feeling like they got a “good deal.”

What according to
you makes you a good candidate for this position?

I have
worked hard in previous jobs to develop specific and necessary soft skills for
this position. I am a highly organized person, which makes me a great choice to
manage an executive's calendar. I am extremely personable, so I feel confident
handling phone calls and email correspondence. I am also very adaptable. If the
executive has a sudden change of plans, I will quickly and confidently handle
all the updates to their schedule

On a scale of 1 - 5
please rate your fluency in spoken English

5