Subject: Trainer Candidate - Arun Singh Jadaun
From: Arun Singh Jadaun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 04:24:29 -0500

Tech Support
Test

Name

Arun Singh
Jadaun

E-mail

[email-masked]

Phone Number

(91) 9999799933

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sector 34, noida

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sagenext infotech Pvt llc

Assistant manager

N/A

50000

Previous Employer 1

Dell International

Senior
specialist

30th September 2017

38000

Previous
Employer 2

IGT

Customer support executive

30th September 2014

30000

If Selected, how much time do you need
to join?

10 days

Please briefly
describe your work experience specifically in training?

Team
training regarding new technologies, with hands on experience. Creating modules
for study and implementation on server. Esclation handling and resolution, later
on discussion with team to resolve and avoid future ocvurance.

Have
you worked as a trainer in a Call Center/Customer Service/BPO
Environment?

Yes

Please tell us below
in 300 - 500 words about the most difficult situation you faced either while
training or managing a team.

It was a time when a
hurricane struck america and all the servers were down and clients was adamant
about availability of the server, we as a team worked round the clock and made
sure that all the servers were up and running within 48 hours. While doing so
team was shorthanded and disheartened, but kept on motivating them , talking to
them and providing them breaks in between. Made sure that client was properly
handled and took calls myself and made sure the team follow the same procedure
and try to connect with client on humane ground and understand their urgency
while explaining them about our difficulties as well.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Its a very thin line where a person does a bit of
extra effort to make sure that the desired results were achieved. Even if
something is not expected from you, you try to come up with answer or a solution
even from some other source. Or have a path laid down for client to get the
positive result.

What according to you makes you a
good candidate for this position?

I have been in the industry
for quite a long time and have tackled different types of clientele. Have been a
peoples manager , which helps in achieving the best results making sure that you
team members are also taken care of.

On a scale of 1 - 5
please rate your fluency in spoken English

5