Subject: Tech Support Candidate - Prerna Saxena
From: Prerna Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 04:03:15 -0500

Tech Support
Test

Name

Prerna
Saxena

E-mail

[email-masked]

Phone Number

(91) 9319442900

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhu

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Vedantu

Sr. Academic counselor

30 Jan

36200

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

"This webpage is not
available"

This message means Google Chrome couldn't find and load the webpage you're
trying to visit. To fix the problem, try the steps below.

Check the web address

If you see the message "ERR_NAME_NOT_RESOLVED" or "ERR_CONNECTION_REFUSED" in
your browser window, try these steps:

Check the web address (URL) in the address bar to make sure you're going to the
right webpage.

If you are, try to open the same webpage on another computer connected to the
same network.

If you can't see the webpage on any computer, check if you're connected to the
Internet. If you are, the webpage might be down.

Delete your cookies

Cookies are files created by websites you've visited to store browsing
information, such as your profile or preferences for the website. Sometimes, a
broken cookie file can cause errors.

On your computer, open Chrome Chrome.

At the top right, select More Organize.

Select More tools and then Clear browsing data

Select a time range and then Cookies and other site data and then Clear
data.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Swipe down from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

Good listener

On a scale of 1 - 5 please rate your
fluency in spoken English

4