Subject: Tech Support Candidate - Wasim Akram
From: Wasim Akram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 03:37:42 -0500

Tech Support
Test

Name

Wasim
Akram

E-mail

[email-masked]

Phone Number

(96676) 25316

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Abul fazal enclave
okhla

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Zye tech

Sales executive

2018

21000

Previous
Employer 1

Na

Previous Employer 2

Na

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

While opening a site if I get an error, I would
first check if I am entering the name of the website correctly and if that's
right. I will check if my internet is working or not, most probably it's either
the name or the internet.. And in case if both is right and working.. I would go
clear the cache file and see if it's working or not.. If that also doesn't work.
Most probably the website is down and it's a server problem which can't be fixed
from my end

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on the Bluetooth device

Turn on mobile bluetooth and search for the near device

Once it's on the screen connect it

It will ask for the pairing click yes and you are set

What according to
you makes you a good candidate for customer service or technical support
job?

I being the guy from 90s I have seen it all.. I know the the
in and out of windows computer like I know my family.. As a technical sales
executive I had to fix the problem related to windows and mcbook and I have done
it for 2years so I think I pretty much deserve this job

On a
scale of 1 - 5 please rate your fluency in spoken English

4