Subject: Trainer Candidate - Randhir Singh Bisht
From: Randhir Singh Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 03:18:34 -0500

| | Tech Support Test

Name | Randhir Singh Bisht
E-mail | [email-masked]
Phone Number | (+91) 8700995537
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Janak Puri

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HDB Financial Services Ltd | Training Manager | Working till date | 50000
Previous Employer 1 | Letstrack Tech Pvt Ltd | Manager- Training and Product Development | 31 July 2018 |
Previous Employer 2 | Serendipity Infolabs Pvt Ltd | Manager- Customer Experience Team | 31 July 2016 |

If Selected, how much time do you need to join? | 90 Days(Negotiable)

Please briefly describe your work experience specifically in training?

OJT sessions for new joinees
Conduct market analysis and identify gaps, fulfillment of the same on weekly basis.
Develop/Modify SOP for conducting Training of Sales officers.
Manage training budget, venue, TTT and calendar management
Data analytics and insights identification to bring improvisation in product functionality and stability.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Attendance in training sessions was a major challenge while conducting classroom sessions every month.
To overcome this situation I offered gift coupon/cash vouchers for those sales officers who will be among 1st 5 employees to reach training venue.
This technique worked in my case and ongoing attendance issue got resolved completely and all employees started reporting for training sessions on time.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is when you resolve any query of customer in a given set of timeframe
Whereas a great customer service is when you are in constant connect with all your customers even if they do not have any questions or problems to be addressed. It shows that we are always available for them at any point of time irrespective of the fact customer has an issue or not.

What according to you makes you a good candidate for this position? | I have relevant experience and exposure to various business verticals in my past which makes me a perfect fit for this position
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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