Subject: Trainer Candidate - AVINASH KUMAR
From: AVINASH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 03:18:03 -0500

| | Tech Support Test

Name | AVINASH KUMAR
E-mail | [email-masked]
Phone Number | (91) 9318440529
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Botanical garden, Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Doubtnut | Training Manager | working | 62000
Previous Employer 1 | Oyo rooms | Training Manager | 30 October 2020 | 55000
Previous Employer 2 | Byjus | Training Manager | 30 January 2019 | 52000

If Selected, how much time do you need to join? | WITHIN 7 DAYS

Please briefly describe your work experience specifically in training?

● Nurture, train, and motivate sales force for ensuring organizational targets.
● Conducts classes in an atmosphere that promotes caring and respect in accordance with the Mission and Vision of the company.
● Train new Learning Consultants by conducting orientation to sales, company process; developing individual coaching plans; providing resources and assistance; scheduling orientation with senior representatives.
● Develop individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.
• Managing all training delivery through digital platforms.
• Handle multiple territories for sales training purpose.
• Driving the e-learning effectiveness and coverage
• Excellent training delivery for huge range of audience starting from front line to vertical heads.
• Coordinate and manage multiple stakeholders for training initiatives.
• Excellent knowledge of TNA and output driven training planning.
• Delivering an internal training program to keep our teams up-to-date with the latest use-uses and improvements of the Study n learn application and its platforms.
• Building a video and written training program for customer education at Smart school.
• Taking the cordial feedbacks of the training imparted on the day itself and circulated to the higher management for the new ideas implementation, if required.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Technical aspect related with the Macros , Tableau application , wile preparing the slides of PPT
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | It is important to keep the customer “in the loop” at all times. If they are expecting you to arrive on-site to perform a repair, they also expect to know approximately when you will actually get there. If there is a problem with your arriving as scheduled, they’ll want to know as soon as possible when you will get there – they will not want any surprises!
What according to you makes you a good candidate for this position? | I am very prudent in communication skills , Leadership skills , Training experience of 4 years into Training and Development.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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