Subject: Trainer Candidate - Ankit Parashar
From: Ankit Parashar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 03:12:00 -0500

| | Tech Support Test

Name | Ankit Parashar
E-mail | [email-masked]
Phone Number | (91) 9873029958
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pitampura

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Midland | Account Manager | Jan 18 |
Previous Employer 2 | Barclays | SME | Nov 20 |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | Helped new joiners to get familiar with the process, trained them on soft skills and effective communication. Time to time constructive feedback was provided.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When you work woth diverse group of people, there are challenged one do come across. Once of my trainee was always used to be good in class room excercise but when was live on floor he struggled a lot, he was a fresher hence was getting nervous. I helped hom with regular buddy up sessions, making hil listens to his call to make sure he realises where he is going wrong which helped building his confidence and eventually giving result and setting a benchmark for himself
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | More then what you say it matters how you said it and if you display active listning and acknowledge customer convern, that make experience go great from good.
What according to you makes you a good candidate for this position? | Active listener, acknowledge customer concern, provide resolution in as much less time as possible.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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