Subject: Trainer Candidate - Milan Vijpuriya
From: Milan Vijpuriya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 03:10:15 -0500

| | Tech Support Test

Name | Milan Vijpuriya
E-mail | [email-masked]
Phone Number | (05162) 8318091319
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jhansi Uttar Pradesh

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Excelus learning solutions Pvt ltd | Sales trainer | 31 | 19000
Previous Employer 1 | MSTDPL lucknow | Sales trainer | 7 | 20000
Previous Employer 2 | Empower pragati vocational staffing Pvt Ltd | Sales trainer | 15 | 28000

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | My responsibilities like that I take to training to all sales trainee in all segments of sales like retail sales, BFSI sales disturbour sales or telesales.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | In some cases, it may be useful to have an employee and his/her line manager attending the same class for example in team building programs but in general, this type of enrollment should be discouraged. If you have the ability to prevent this simply because many subordinates may be reluctant to speak up freely in the presence of their bosses and certainly will not offer comments which are in disagreement of their boss. However, if the boss has to overshadow the subordinate, at least have them sit apart.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Active listening
Communication skills
How to show empathy
How to ask the right questions
How to build rapport
How to add value to customers and clients
Positive language
Positive problem-solving

What according to you makes you a good candidate for this position?

Training employees can present many challenges. Some common difficulties include:

lack of manager or supervisor support
disinterest and lack of motivation from the employee
lack of engagement from participants
poor learning transfer to the job
The key to answering these trainer interview questions is to explain how you analyzed why the difficulty occurred and what actions you took to improve the situation including:

redesigning the training
conducting feedback workshops with participants and supervisors

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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