Subject: Trainer Candidate - Nitish Kumar
From: Nitish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 02:41:59 -0500

| | Tech Support Test

Name | Nitish Kumar
E-mail | [email-masked]
Phone Number | (+91) 9971276036
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Crossings republic Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm payments bank limitef | Team Lead Training | 09 May 2020 | 48k
Previous Employer 1 | Concentrix | Lead Trainer | 15 Sep 2017 | 32k
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

Extensive experience in training NHTs employees across hierarchy. Soft skills, behavioural and product-process training specialist.
Adequate experience in team management and people management.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | While driving AHT on the floor with trainers coming from different background, calibrating them and bringing them up the learning curve as AHT was never a countable parameter in the LOB.(I picked it up as a project)
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great CS stands out as we add value to the customer experience and enlighten them with our products&services...catering to unstated needs of the customer makes it a great CS
What according to you makes you a good candidate for this position? | My appropriate and adequate experience, team handling skills and language proficiency
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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