Subject: Content Writer Candidate - Suraj singh
From: Suraj singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 02:41:24 -0500

| | Content Writer Test

Name | Suraj singh
E-mail | [email-masked]
Phone Number | (+91) 9027874404
Where do you currently live (area) | agra

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | none | none | none | none
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Social media customer service means to using social channels to give effective and efficient customer service and support. with this customer can contact directly to the company for help and get reply quickly.
Lets make sure that you may help them as soon as they reach out to you.
Now  a days social media is growing quickly so this service should be very helpful to the company to reach out to more customer in less time as compared to other services.
And keeping customer happy id the first priority of the company to have a great name in the market and thus only possible when you have good image among your customer.
1) More than 150 million people across the world send business message through instagram direct
2)76% of people who message a business do so for customer service or support.
3)64% of people would rather message than call a business.
4)Social media is the preferred customer support channel for those under 25, with 32.3% of them saying it’s their top choice.
5)83% of people expect companies to respond to a social media question or complaint within a day.
6)Nearly half of people expect a response within an hour
7)But 45% of brands took more than five days to respond to messages through their Facebook Pages!
8)And 49% never get a response to a social media complaint at all.

Please share links to blogs written by you | no blogs

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