Subject: Tech Support Candidate - Virat Gaur
From: Virat Gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 02:25:11 -0500

| | Tech Support Test

Name | Virat Gaur
E-mail | [email-masked]
Phone Number | (+91) 8707722470
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti infratel Ltd | NOC associate | | 20500
Previous Employer 1 | Indus towers ltd | Operation and maintanance | 28th feb 2020 | 16600
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If i get any trouble like this i check my network connection 1st .
Either wifi issue or if using a LAN then check it repectively .
If Still face issue i go to my browser n check my IP and proxy setting  n also check the ping over the network on Command prompt .
And as i knw this will be enough for this kind of situation n we can also check our firewall setting  .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st we need to open bluetooth of both oft the device and need to pair the speaker when the pairing is successfull we get a connection to the bluetooth device over blue tooth . N we also check the range means that device is in range to pair the bluetooth .
What according to you makes you a good candidate for customer service or technical support job? | Currently I'm working with the india's leading telecom company with Bharti infra which deals with pan india telecom issues and connections and tower related issues. I've working expierence of 3 yrs. Till now . N i am a flexible candidate to adopt the working environment easily. N ready to learn new things from your organization
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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