Subject: Tech Support Candidate - Manoj kumar Manoj
From: Manoj kumar Manoj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 01:57:22 -0500

| | Tech Support Test

Name | Manoj kumar Manoj
E-mail | [email-masked]
Phone Number | (+91) 9871765171
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Total IT Global | Desktop support engineer | 15th Feb | 20000
Previous Employer 1 | Ahana system and solutions | Technical support engineer | 15th may 2019 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

*First refresh the page
*Make sure Java script is enabled
*Make sure Cookies are enabled
*Clear your cache and cookies
*Make sure web browser is up to date
*Restart your web browser
*Try with a different web browsers

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings in you phone
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear
If your speaker is not listed,press the button on your speaker that make it discoverable
On your mobile select your speaker to pair.
Done

What according to you makes you a good candidate for customer service or technical support job?

Solid technical background
Strong cust service skills
Excellent organisational skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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