Subject: Trainer Candidate - Indroneil Dutt
From: Indroneil Dutt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 01:44:12 -0500

| | Tech Support Test

Name | Indroneil Dutt
E-mail | [email-masked]
Phone Number | (91) 9711118636
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Centum Learning Limited | Deputy Manager | 31 July 2020 | 45000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate Joining
Please briefly describe your work experience specifically in training? | Sales, Product & Process Trainer in auto industry mostly. Trained, sales consultants, managers & team leaders on different training programs.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Having the trainees join on time for a training session & also having the trainees devote full time for the session.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means giving the service what the customer has asked for. Great customer serve means going beyond than what the customer has asked for.
What according to you makes you a good candidate for this position? | Excellent communication & presentation skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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