Subject: Trainer Candidate - Shivani Sadhu
From: Shivani Sadhu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 01:38:03 -0500

| | Tech Support Test

Name | Shivani Sadhu
E-mail | [email-masked]
Phone Number | (+91) 9538826119
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Sr. HR associate | | 60000
Previous Employer 1 | Flipkart | Sr. Executive | July 2019 | 36000
Previous Employer 2 | Accenture | ASE | June 2019 | 28000

If Selected, how much time do you need to join? | 2 months
Please briefly describe your work experience specifically in training? | Have trained new joinees regarding the process(including call centre process) in Flipkart, Accenture and in Amazon.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation I've faced while training or managing a team is when the trainees have a short term focus and lack leadership skills

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is where in customer is just satisfied with our work.
Great customer service happens once we start working backwards, analyze the problems of customers and ensure to provide them the best resolution

What according to you makes you a good candidate for this position? | A person who has the zeal to train and keep learning to grow better.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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