Subject: Trainer Candidate - Rakesh Kumar Mishra
From: Rakesh Kumar Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 01:20:00 -0500

| | Tech Support Test

Name | Rakesh Kumar Mishra
E-mail | [email-masked]
Phone Number | (+91) 6388139614
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Allahabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rotana Hotel Management Corporation, UAE | Assistant Outlet Operation Manager | 30/08/2020 | 84000
Previous Employer 1 | Leela Palace Kempinski, Chennai | Guest Service Supervisor | 30/03/2014 | 21000
Previous Employer 2 | Hilton, Chennai | Guest Service Associate | 30/10/2011 | 10500

If Selected, how much time do you need to join? | 15 days

Please briefly describe your work experience specifically in training?

Have worked as an Department Trainer in my last organisation and also done training courses like OJT training and Train the Trainer from Rotana Hotel Management Corporation UAE.

Training new joinees and confirmed staff on department orientation and SOPs to operate as per the company's policy and regulations. Planning training topics on monthly basis based upon the,  soft skills personality development and operation needs. Conduct monthly and yearly reviews to understand the effectiveness of training on staff.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Training staff from different nationalities was a bit challenging in my last organisation, however I worked upon new strategies and more engagement with all staff made it easier to understand and train the staff.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is like fulfilling customer needs and make them satisfied. Great customer service is going extra mile to satisfy the customer and also being loyal to them, so that they continue utilizing the services and become potential customer.
What according to you makes you a good candidate for this position? | Education, experience, loyal, enthusiasm and communication makes me a right candidate for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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