Subject: Tech Support Candidate - Ankit Gusain
From: Ankit Gusain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 01:16:46 -0500

| | Tech Support Test

Name | Ankit Gusain
E-mail | [email-masked]
Phone Number | (091) 9999473986
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | khoda
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Astra microwave product limited | Engineer | | 16000
Previous Employer 1 | Dishtv India Limmited | Assistant Engineer | | 16000
Previous Employer 2 | Playbox technology pvt limited | Engineer | | 18000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Try to understand the error shown in the browser.
2. If there is an internet connectivity issue then try to resolve it on my level.
3. Check for anything blocking a website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. open setting on your phone.
2. look for connections
3. look for the Bluetooth option, turn it on.
4. select the device you want to connect.

What according to you makes you a good candidate for customer service or technical support job?

1. Patience,
2. Good listening skills
3. I try to understand the nature of the problem and giving an optimized solution.
4.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |