Subject: Trainer Candidate - Antony Balan
From: Antony Balan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 00:58:57 -0500

| | Tech Support Test

Name | Antony Balan
E-mail | [email-masked]
Phone Number | (91) 8610057022
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mehrauli

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ict academy | Soft skill trainer | 30 August 2020 | 40000
Previous Employer 1 | Vks management | Training manager | March 2019 | 40000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

Handling soft skills program
Voice couch
Voice and accent
Personality development
Stress management
Time management
Digital Marketing

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When starting my last role, there were 35 critical leadership openings in the business. It was causing a huge challenge for the businesses to function and meet their key initiatives. I worked closely partnering with talent acquisition to accomplish the successful hiring and training of all roles."
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually.Great customer service reps will get it solved immediately
What according to you makes you a good candidate for this position? | Expert ence, Listening other view point
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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