Subject: Tech Support Candidate - Arnav sharma Arnav
From: Arnav sharma Arnav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 23:05:15 -0500

| | Tech Support Test

Name | Arnav sharma Arnav
E-mail | [email-masked]
Phone Number | (+91) 9622801010
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jammu city, J&K
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DXC | Incident Lifecycle Coordinator | NA | 32,000
Previous Employer 1 | Unisys | Level 1 support | 1 March 2018 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the Error message that I get when I try to open the website.
On the basis of the error - I can check if the issue is with the perticuler browser or the website.
I will try to open the same website on different browsers, If the website opens on the different browser then I will have to troubleshoot on the initial browser.
If the website does not open on other devices, browser and networks then it is an issue with website itself.

Sometimes if it device is company provided they block external websites as well. We can check that as well.

General Troubleshooting that we can do in browser related issues are  -
1. Clear chache
2. Browser reset
3. Add website to trusted sites.
4. Compatibility view settings.
5. Proxy
6. Uninstall and reinstall

Sometimes the Issue can be with the internet as well so we would have to check if we are able to open other websites as well or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect a bluetooth speaker with our mobile phone are -
1. Power on the bluetooth speaker.
2. Once the speaker is on, long press the power button to make it discoverable.
3. Once the green/red light starts to blink fast, unlock the mobile device.
4. Switch on the bluetooth of the mobile.
5. Click on add a new device/pair a new device on the mobile phone.
6. Mobile device will search of the bluetooth speaker.
7. Once the bluetooth speaker name is available, please click on the name and accept the code.

Speaker will b connected and will auto connect for next time.

What according to you makes you a good candidate for customer service or technical support job?

I have experience in the related field.
I have no hesitation from working on troubleshooting issues.
I know about all the SLAs and OLAs as i work as incident Lifecycle Coordinator for my current employer.
I have the sense of responsibility and always do the task assigned to me on priority and accurately.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |