Subject: Tech Support Candidate - Mohd Jubbair
From: Mohd Jubbair <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 22:11:48 -0500

Tech Support
Test

Name

Mohd
Jubbair

E-mail

[email-masked]

Phone Number

(91) 8219954162

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

In Noida city center
neighborhood

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP
Installation of softwares and configuration, upgradation of
firmwares, exposure of various communication and fiber devices.

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Reliance HR services ltd

Customer service assurance
engineer

30 April 2020

20000

Previous Employer 1

Aerial telecom ltd

Customer
service assurance engineer

11 Oct 2017

18000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all check the internet connectivity
(WiFi status symbol, Lan cable connection)>go for URL format > browser
update status > type of error (some time it happens from server side like 500
error, nothing to do with pc) etc.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Start on
both Bluetooth devices > search for Bluetooth devices in your phone >
start pairing (passcode)> status check

What according to
you makes you a good candidate for customer service or technical support
job?

I have been a part of enterprise business as "Enterprise
Service Assurance Engineer" through which I have gone through a vast exposure in
technical as well as non technical customer support scenario.

On a
scale of 1 - 5 please rate your fluency in spoken English

3