Subject: Tech Support Candidate - Sarita rai Sarita
From: Sarita rai Sarita <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 17:04:53 -0500

| | Tech Support Test

Name | Sarita rai Sarita
E-mail | [email-masked]
Phone Number | (022) 9755148752
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 61
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Customer support executive | 4 Nov 2020 | 27700
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check my internet connection.
2. I  will check my system settings.
3. I will see the exact error and Google it than I'll get sone troubleshooting steps and proceed accordingly that will be on my phone or may be on other device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.turn on the Bluetooth
2 turn on the speakers Bluetooth mode.
3.will go to the mobile Bluetooth settings there I'll refresh the network then search for the speaker's device name.
4. Click on the device name and it will  ask for the pair options will click on yes.
5. Then connect with the device.

What according to you makes you a good candidate for customer service or technical support job? | As I have already worked as customer support executive so I have a better understanding to handle the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |