Subject: Tech Support Candidate - Anisha Sharma Anisha
From: Anisha Sharma Anisha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 16:08:41 -0500

| | Tech Support Test

Name | Anisha Sharma Anisha
E-mail | [email-masked]
Phone Number | (+91) 9116868443
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Antivirus software technical

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance DIBS | TSE | 5/02/2021 | 21000
Previous Employer 1 | Teleperformance DIBS | TSE | 5/02/2021 | 21000
Previous Employer 2 | Teleperformance | CCE | 09/09/2019 | 19750

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check my servers and network is properly working or not.
Then I will check if any kind of security software extensions are creating issues or blocking the sites. I will remove/disable extensions and check if it works.
If the issue is still persist I will clear cookies and caches to remove old history as sometimes websites have issues in allowing the cookies to access the websites. Thus clearing cookies and caches will help me to load the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly, I will turn on the Bluetooth speaker device. Then I will turn on the Bluetooth option from my mobile > Search and click on the device name to enter the Bluetooth password if any to connect. Then we are all set to use the Bluetooth speaker device.
What according to you makes you a good candidate for customer service or technical support job? | I should highlight my experience is my biggest strength which makes me fir for this job profile. I worked as CCE which covers the customer service which I learnt to provide related to customers query. Then I moved to TSE where I learnt to provide technical support to resolve the customer's queries. With my experience I can use my skills to gain good customer experience which is profitable and an asset for company.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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