Subject: Tech Support Candidate - pratik potpose
From: pratik potpose <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 13:43:18 -0500

| | Tech Support Test

Name | pratik potpose
E-mail | [email-masked]
Phone Number | (8055) 292348
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indirapuram, Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iEnergizer IT Services Pvt Ltd | Sr.Executive-CC | Still working | 30-35k (Including incentive)
Previous Employer 1 | Zydus cadila healthcare Ltd | Sr. Executive-Production | Feb 2017 | 22k
Previous Employer 2 | N/A | NA | N/A | N/A

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, it is browser then one can use search engine like Google, yahoo to find out correct URL of website
If URL is wrong or it include wrong spelling of site/domain then it will pop up error and would not upload site

Secondly, if one enter correct site URL and getting error or unable to access site then he/she must ensure to check/do the following:

Check the internet connection
Ad pop ups are unblock
Allow cookies
Clear browsing history including catche, cookies etc

Also, it depends on what type of error we get

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on Bluetooth speaker
2. Keep it on pairing mode if trying to connect new device or if it is old one then no need to keep it on paring mode
3.Keep mobile phone Bluetooth on to discover nearby Bluetooth devices
4.It can connect automatically if it was old and already paired device
In case of new device, one has to pair then can use it

What according to you makes you a good candidate for customer service or technical support job? | I believe i have those qualities like patience, persuasive skills, ability to use positive language, Empathy for being a good Customer service representative.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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