Subject: Tech Support Candidate - Ranjan Srivastava
From: Ranjan Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 12:46:03 -0500

| | Tech Support Test

Name | Ranjan Srivastava
E-mail | [email-masked]
Phone Number | (7508) 481208
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Punjab
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Video conferencing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Access infotech | System Officer | | 34000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check connectivity
2.ping website
3. System settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable bluetooth (device and phone)
2. Search for device in phone.
3.connect device.

What according to you makes you a good candidate for customer service or technical support job? | 5 years of experience
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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