Subject: Tech Support Candidate - BADAL KUMAR
From: BADAL KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 12:36:31 -0500

Tech Support
Test

Name

BADAL
KUMAR

E-mail

[email-masked]

Phone Number

(+91) 7004698616

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Jamshedpur, Jharkhand

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Vaaman Engineers India Limited

Mechanical Engineer

Currently
working

22000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Did not interact with customers, supported
internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. First, we have to check whether or not, the
computer is connected to Internet.

2. Internet connection can be achieved by 2 means. First through LAN or through
Wifi.

3. First, we will check whether the computer is connected to any LAN. If not we
will find the LAN cable and connect it to the LAN port provided in the CPU.

4. Besides this, if there is no LAN connection, we will try to check whether
this computer supports wifi connection. If yes, then we will move the cursor to
the lower right hand side of the computer screen and click on the network
connection button, then wifi and then enabling it.

5. After, a suitable internet connection established we will open the browser,
and we will check the web address of the site we are trying to open. We will
correct the domain address if there are any problems in the web address and then
we would be able to open our site.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Unlock
the phone.

2. Click the menu icon.

3. Go to settings.

4. Click on bluetooth

5. Turn on Bluetooth

6. Now, turn on the Bluetooth Speaker by pressing its power button.

7. Press the bluetooth button provided on the speaker.

8. Now click on the 'Scan' button provided on the phone.

9. After the scan is complete, search for the speaker name appeared in the list.

10. After finding the speaker name, click on it.

11. After clicking your phone and Bluetooth speakers are connected.

What
according to you makes you a good candidate for customer service or technical
support job?

I have been working with many peoples, who are
not very literate. I know how to handle them, i have to supervise them, i teach
them before conducting any job. So, the condition i am going through now, i have
made a lot of patients in my mind. I dont get angry easily. I keep my composure
calm because thats what a professional do.

So, due to this qualities i think i am suitable for this job.

On a
scale of 1 - 5 please rate your fluency in spoken English

3