Subject: Tech Support Candidate - Aman Singu
From: Aman Singu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 12:19:12 -0500

| | Tech Support Test

Name | Aman Singu
E-mail | [email-masked]
Phone Number | (+91) 8802992515
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hauz Khas, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | British council | System Engineer L2 | | 30400
Previous Employer 1 | Honeywell International india pvt ltd. | System Engineer | 28 feb 2018 | 12515
Previous Employer 2 | Alltech institute of professional studies | Service Engineer | 18 nov 2016 | 6500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1: check the internet connection
2: clear cache and cookies of browser and try to navigate the website.
3: check if other websites or working?
4: log a case with service desk/ call the IT person

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1: open settings then power ON the Bluetooth of device.
2: Power ON the Bluetooth speaker bluetooth.
3: search the Bluetooth speaker through your mobile phone.
4: when it appears in your device, try to pair the speaker with your phone.
5: a successful message will appear upon successful paring, otherwise repat the 3rd and 4th process again.

What according to you makes you a good candidate for customer service or technical support job? | I've worked in multiple MNC's environment and have a good understanding about the culture and process they follow to mitigate the issues.I even worked at initial level and I'm aware about the pain areas,standard users face in their daily routine, and I think I'm suitable to face these challenges.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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