Subject: Tech Support Candidate - NIHAL JAISWAL
From: NIHAL JAISWAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 10:55:15 -0500

| | Tech Support Test

Name | NIHAL JAISWAL
E-mail | [email-masked]
Phone Number | (0551) 9818574538
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sagacious Research | Sr. Executive IT | | 27000
Previous Employer 1 | Roman Network | Desktop Support Engineer | | 10000
Previous Employer 2 | Dart IT | Customer Support Engineer | | 21300

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow troublshoowing steps -

1 - I will check system internet connection status.
2 - If internet is working fine then I will ping that Website via CMD and check that status.
3 - After that I will check What error is showing while opening that Site.
4- I will clear history adn chache of that browser and fix the issues

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- I will power on the Bluetooth Speaker.
2 - I will on Bluetooth in mobile.
3 - After that I will search or scan Bluetooth devices in Mobile.
4- After findout Bluetooth speaker I will connet with Mobile.

What according to you makes you a good candidate for customer service or technical support job?

1 - Good Listener
2- Understanding of Customer Need.
3 - Provide Complete Guidence to Users.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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