Subject: Tech Support Candidate - keshar singh
From: keshar singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 10:10:41 -0500

| | Tech Support Test

Name | keshar singh
E-mail | [email-masked]
Phone Number | (+91) 9560709352
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi Near Shaket
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | team computer | Technical support engineer L-2 | working | 28K CTC
Previous Employer 1 | Team lease | Technical support engineer L-2 | 14june 2019 | 21k CTC
Previous Employer 2 | Net soft s | system engineer | 5th march 2018 | 14k in hand

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first i will network connectivity  second things i will check LAN cable and  network I/O port that is working or not, 3rd one i will computer Ethernet port, and last things i will do release and renew IP address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- open Bluetooth of both device
2- find out Bluetooth device if device find out
3- make paired

What according to you makes you a good candidate for customer service or technical support job?

1- We speak our client politely and normally
2- handled the customer issue top priority.
3- All work should be accordingly and under compliance.
4- Maintain your daily activity report.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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