Subject: Tech Support Candidate - Veer Singh
From: Veer Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 09:44:52 -0500

| | Tech Support Test

Name | Veer Singh
E-mail | [email-masked]
Phone Number | (91) 8825711600
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | CHENNAI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Softwere support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | EasySolutions | Sr. Technical Engineer | Currently Working | 40k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step-1
Will see which kind of error is coming based on that will take the step. For example If error is no network connection then we need to check the internet connection. Basically based on error we need to fix the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Go to setting tab the Bluetooth option and turned it on.
2-Check the available devices if your device is not available then check your Bluetooth whether it is on or off then click on scan device.
3- Once you done with all your device will be available in the list.
4- Connect to device.

What according to you makes you a good candidate for customer service or technical support job?

According to me a good technical support job is to listen to customer first list down all his problem talk peacefully even customer is in agitated mood.
Try to solve the issue within the time limit, talk to your senior if it is beyond your scope, I believe i possess all above capabilities.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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