Subject: Tech Support Candidate - Rohit Sharma
From: Rohit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 09:44:50 -0500

| | Tech Support Test

Name | Rohit Sharma
E-mail | [email-masked]
Phone Number | (91) 9654538800
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aforeserve.com ltd | Senior Executive | | 40000
Previous Employer 1 | Aforeserve.com ltd. | Senior Executive | 31 dec 19 | 40000
Previous Employer 2 | Micro com solution pvt.ltd | Technical support specialist | 18 dec 2018 | 35000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will check which error message we are getting, then
A)we will try to open website in different browser if website work on different browser then
1. Try to open other website, if it work or not
1. no addons mode & disable extensions then check if website work if not
2. optimize browser, then check if website work if not
3. we will reset browser.

B)If website doesn't work  in other browser as well

1.ping the website if gets reply or RTO
2.if get RTO try to open other website
3. check the host file
4. Check the firewall
5. optimize browser, then check if website work if not
6. we will reset browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth on phone and speaker and make sure Network discovery is On
1. Search the devices in range of BT
2.Select the BT speaker  and click on connect

What according to you makes you a good candidate for customer service or technical support job? | Good experience in technical issues and quick trouble-shooter
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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