Subject: Re: Tech Support Candidate - Arushi Mehra Arushi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 27 Jan 2021 07:35:54 -0700 (MST)

No response, I tried her thrice. Also I cant see any incoming call 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 26 Jan, 2021, at 17:40, Deeksha Dadu <[email-masked]> wrote: 

Try again 

From: HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 26 January 2021 at 5:10 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Tech Support Candidate - Arushi Mehra Arushi 

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 26 Jan, 2021, at 15:57, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > wrote: 

First round 

From: Arushi Mehra Arushi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 26 January 2021 at 9:30 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Arushi Mehra Arushi 

	

	
	
			Tech Support Test 
		
	Name 	Arushi Mehra Arushi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8894116224 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Uttam nagar west, new delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tech mahindra pvt ltd 	Technical support associate 	10 march 	24000 
Previous Employer 1 	Excited broadband pvt ltd 	Technical support associate 	30 may 2018 	12500 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	- I will ask and check url and try on my end to check if it's the issue with the website server or only issue at the customer's end 

- if the website is working on my end then I will ask the customer to clear cache and cookies and then check on another browser 

- Try to access the website using another internet connection, if issue still persist then 

- check the ip address of the website by using the command prompt window by using the nslookup command 
- tracert (website) 
- tracert (ip address of website) 

- check the router configuration if any services or website allowed or blocked on router 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to phone settings 
Bluetooth > turn on Bluetooth > connect to the speaker Bluetooth 
	What according to you makes you a good candidate for customer service or technical support job? 	I am a good listener with good problem solving skills and I like to work on different technology. 
Currently I am working as L2 network support associate in Tech Mahindra Pvt Ltd. I got the promotion exactly 8 months after joining the organization because of good troubleshooting skills. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5