Subject: Tech Support Candidate - Sandeep Sahu
From: Sandeep Sahu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 09:15:23 -0500

| | Tech Support Test

Name | Sandeep Sahu
E-mail | [email-masked]
Phone Number | (0) 9074630967
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Indore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM India Pvt Ltd Behalf of IMSI | Desktop Support Engineer | | 20000 P.M.+Accommodation
Previous Employer 1 | Headway IT Services Pvt Ltd | Network Admin | 31/07/2019 | 13000 P.M.
Previous Employer 2 | Wipro Ltd Behalf of Renovision Automation services Pvt Ltd | Desktop Engineer | 31/01/2019 | 12000+Accommodation

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all will see type of error which are getting on website. If error related to internet then will check and troubleshooting the network connection.
If other errors are getting then will do the troubleshooting steps according to the error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First of all, need to turn ON bluetooth on mobile.
2. Then Turn ON Bluetooth speaker and then will try to find out bluetooth speaker name on mobile.
3. Then will paring with Bluetooth speaker. After paired device will get connected from mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | To understand the issue then provide the solution on priority basis is the best things to make myself a good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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