Subject: Tech Support Candidate - Sunny K
From: Sunny K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 07:44:06 -0500

Tech Support
Test

Name

Sunny
K

E-mail

[email-masked]

Phone Number

(0) 9990594183

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Delhi (Bhajanpura)

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Mobile trouble
shooting

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Vcare

Sr. Chat associate

25k

Previous
Employer 1

Tech Mahindra

Associate

April 1, 2019

20k

Previous Employer 2

Ienerziger

Sr.
Engineer

March 18, 2018

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I will
follow the following steps.

1. First check that internet is working fine and the speed of the internet is
good.

2. Check if the link is correct.

3. Check the link in another browser.

4. Clear the history of the browser and then try it again.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

I'll follow the given steps to connect a Bluetooth speaker to my
phone.

1. Turn on the Bluetooth speaker.

2. Turn on the Bluetooth of the phone.

3. Search and connect to the correct Bluetooth speaker.

4.  It is connected and ready to use.

What according to
you makes you a good candidate for customer service or technical support
job?

The first important thing is to listen to the customer and
understand the problem and to communicate well with the customer.

I have good experience in customer service with  different process (technical
as well). I can understand the query quickly and help the customer in resolving
the issue soon .

On a scale of 1 - 5 please rate your
fluency in spoken English

3