Subject: Re: Tech Support Candidate - Jishan Ali
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 27 Jan 2021 04:47:54 -0700 (MST)

He does not seems serious, once he cut my phone after that he is not picking 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 27 Jan, 2021, at 14:35, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Jishan Ali < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 26 January 2021 at 9:31 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Jishan Ali 

	

	
	
			Tech Support Test 
		
	Name 	Jishan Ali 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9654719529 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida sector 63 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
CCNA 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NTT Data 	Network Support Analyst 	10 Feb 2021 	40000 
Previous Employer 1 	Barclays 	Desktop Level 2 engineer 	April 2018 	15000 
Previous Employer 2 	Intarvo technologies 	Customer support Associate 	September 2017 	10000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all, I will check the internet connectivity. 
2nd step:-check, if he has written the correct website name. 
3rd step:- check the website on another browser. 
4th step:- reset browser cache 
5th step:- close the browser and start again 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Open Bluetooth on both devices. 
Then search through mobile device. 
After searching the name through mobile phone, click on connect and pair. 
Both devices will be connected after pairing. 

	What according to you makes you a good candidate for customer service or technical support job? 	I have good technical skills and I'm a CCNA certified. I can apply my skills and knowledge to overcome the issue. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4