Subject: Re: Tech Support Candidate - Xylex Lalruatkima
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 27 Jan 2021 04:24:48 -0700 (MST)

Not Picking 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 27 Jan, 2021, at 14:34, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Xylex Lalruatkima < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 26 January 2021 at 8:49 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Xylex Lalruatkima 

	

	
	
			Tech Support Test 
		
	Name 	Xylex Lalruatkima 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9319930739 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Noida 137 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
Active directory, service now, ITIL 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Ntt Data 	Sr. Desktop Analyst 	2nd October 2020 	33000 
Previous Employer 1 	Exl 	Sr.Chat Tech Support 	10 Sep 	31000 
Previous Employer 2 	American Express 	Sr. Credit Analyst 	31 Jan 2017 	30000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I will read what the error message is. Depending on the error I could tell if it is the issue with the website, the internet connectivity Or something else. First I will perform power cycle of the computer and the router. I would also make sure that my internet connection is available from the ISP. I will check all the cables connected to the Cpu, to make sure the ethernet cable is connected. I would also check with the ISP if there is any downtime going on with the internet connectivity. Lastly I will make sure that I have paid the internet bill and my service is not barred. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Bluetooth has to be turned on, on both the devices. Make Bluetooth device discoverable. Will initiate the pairing of my phone to a speaker Bluetooth. Then will pair both device and start using the speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	According to me one needs to be a good listener. If we don't listen properly to our customers, we might miss very important point which we will ask again to the customer and that will make our customers irate. We also have to treat our customer the way we want to be treated. Not using too much of technical jargons. Working with the customer patiently. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5