Subject: Re: Tech Support Candidate - Pramod Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 27 Jan 2021 04:22:08 -0700 (MST)

His accent is not enough for EPOS 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 26 Jan, 2021, at 18:22, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Pramod Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 26 January 2021 at 5:47 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Pramod Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Pramod Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9718227459 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Transsion holding 	Service incharge 	Na 	42000 
Previous Employer 1 	Lava international 	Service incharge 	28 feb2018 	
Previous Employer 2 	Spice 	Quality incharge 	15 aug 2015 	
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly i will check the network connectivity, then the website link, then the error arrives, connection security as due to antivirus some websites are blocked 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Make bluetooth on for both i.e mobile and speaker, then speaker name must listed in mobile bluetooth settings, after that we paired the speaker with phone by sending request for adding. 
	What according to you makes you a good candidate for customer service or technical support job? 	As i have 5 years of experience in customer service department i know how to handle escalation came from customer and how to tackle that. Also i have technical degree and diploma which makes me capable for technial support role. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4