Subject: Re: Tech Support Candidate - Saurabh Chandel
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 27 Jan 2021 04:17:46 -0700 (MST)

Busy on another call 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 27 Jan, 2021, at 14:33, Deeksha Dadu <[email-masked]> wrote: 

Do first round, this guy doesn’t seem to have any tech experience but check if he has any technical educational background and if he is computer and internet savvy 

From: Saurabh Chandel < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 26 January 2021 at 7:29 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Saurabh Chandel 

	

	
	
			Tech Support Test 
		
	Name 	Saurabh Chandel 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9560042897 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	saket, south Delhi 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Sri Triveni Crafts 	Sr. customer care executive 	NA 	28 
Previous Employer 1 	Nambit Infosoft 	Customer care executive 	Oct- 17 	20 
Previous Employer 2 	NA 	NA 	NA 	NA 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1- First of all i will check the URL which i have typed. 

2- I will check internet connection. 
3- I will check the browser if there is any blocker installed which might be blocking the site. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1- Switch on the Bluetooth speaker. 
2- Switch on the Bluetooth of my mobile phone. 
3- Bluetooth will scan & show the available Bluetooth speaker name. 
4- I will pair the relevant device with my phone. 
5- once paired, i will connect it. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have been a customer care executive for last 4 years. It is not just the job which i enjoyed, i have also enjoyed the process of it. I have solved problems, given right guidance & collected good feedbacks as well. 
I have patience & i am ready to listen to customers query in detail. 
these skills have given me really good results with my current & previous employer. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4