Subject: Tech Support Candidate - Sahil Chugh
From: Sahil Chugh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 05:55:37 -0500

| | Tech Support Test

Name | Sahil Chugh
E-mail | [email-masked]
Phone Number | (110018) 7678556049
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi vikaspuri
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Morherson | Engineer | June6 2009 | 12000
Previous Employer 2 | ATP green | Executive | April10 2013 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Actually DNS problem or router problem or the intranet is not  connected.These three problems should be sorted out.fourth if still is not browsing the website then i.p address should checked whether it is connected to server.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | For this we have to open Bluetooth icon then press the bluetooth button in  device which automatically searches in the android phone and then device is paired up with phone.
What according to you makes you a good candidate for customer service or technical support job? | Confidence, technically sound,good voice over phone with good accent required,not probing the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |