Subject: Tech Support Candidate - Md Imtiyaz alam Md
From: Md Imtiyaz alam Md <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 05:08:03 -0500

| | Tech Support Test

Name | Md Imtiyaz alam Md
E-mail | [email-masked]
Phone Number | (91) 8750097973
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Application download/install/performance and how to issue

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Technical support | Working | 23000
Previous Employer 1 | O2spa | Duty manager | 31-july-2018 | 21000
Previous Employer 2 | Viva holiday | Admin executive | 21-nov-2017 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1,First off all I'll check the error message or code.
2,If that is related to internet connection, I'll check the firewall, proxy and antivirus, if that is blocking the address or not.
3,if the error is not showing about connection, then check the same link on other browsers
4, if that is opening in other browsers then, check proxy on that browser settings and update of current browser and uninstall and reinstall the browser.
5, if it is not working on the other browsers then there is something issue with particular link.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1, Turn on the Bluetooth from phone and the Bluetooth device
2, search the Bluetooth from phone/settings/Bluetooth
3, pair the device.

What according to you makes you a good candidate for customer service or technical support job?

Listen the customer issues carefully.
Shows sympathy and acknowledge it.
Prob the issue then paraphrase and confirm the issue.
Show the helpfulness and move forward to the resolution.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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