Subject: Tech Support Candidate - pankaj papnoi
From: pankaj papnoi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 04:41:36 -0500

| | Tech Support Test

Name | pankaj papnoi
E-mail | [email-masked]
Phone Number | (0) 8826205363
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | syleris | customer support executive | jan 2019 | 15500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

steps:
1- Check the website URL
2- Check the internet connectivity and LAN cable (it should be connected to system)
3- Sometimes some websites are blocked due to policy violation. We need to make sure the site we are trying to connect is not violating and policy.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1: Switch on the Speaker, make sure there is enough battery.
2: Switch on the mobile bluetooth
3: Search for the speaker name in the list of bluetooth devices and press' Connect'
4: Once the device is connect we are good to use Speaker.

What according to you makes you a good candidate for customer service or technical support job?

1: The candidate should have good command over languages
2: Candidate should be patient and have the required knowledge
3: Should be able to resolve and queries quickly and precisely

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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