Subject: FW: Tech Support Candidate - Nipun Yadav
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 27 Jan 2021 09:09:52 +0000

First round

From: Nipun Yadav <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 27 January 2021 at 11:20 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Nipun Yadav

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Nipun Yadav
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9810223468
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Networking - advance
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Infinity labs   Network engineer        .       25k
Previous Employer 1     Innovatiview    Analyst         10/01/2019      38k
Previous Employer 2     Vaco binary(GOOGLE)     Analyst         15/01/2020      44k
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all we will troubleshoot it physically. If this doesn't works , then next step will be using commands on the company's application like I have work on PUTTY in airtel
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the bluetooth in the device in settings which you wish to connect.  Like wise turning on the speaker bluetooth as well
What according to you makes you a good candidate for customer service or technical support job? I always take care of the SLA'S and giving zero handover. I had handled P1 customers and major outages. Have expertise in creating bulk tickets for major outage
On a scale of 1 - 5 please rate your fluency in spoken English  5