Subject: FW: Tech Support Candidate - Jishan Ali
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 27 Jan 2021 09:05:23 +0000

First round

From: Jishan Ali <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 26 January 2021 at 9:31 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Jishan Ali

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Jishan Ali
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9654719529
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida sector 63
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
CCNA
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NTT Data        Network Support Analyst         10 Feb 2021     40000
Previous Employer 1     Barclays        Desktop Level 2 engineer        April 2018      15000
Previous Employer 2     Intarvo technologies    Customer support Associate      September 2017  10000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all, I will check the internet connectivity.
2nd step:-check, if he has written the correct website name.
3rd step:- check the website on another browser.
4th step:- reset browser cache
5th step:- close the browser and start again
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open Bluetooth on both devices.
Then search through mobile device.
After searching the name through mobile phone, click on connect and pair.
Both devices will be connected after pairing.
What according to you makes you a good candidate for customer service or technical support job? I have good technical skills and I'm a CCNA certified. I can apply my skills and knowledge to overcome the issue.
On a scale of 1 - 5 please rate your fluency in spoken English  4