Subject: FW: Tech Support Candidate - Xylex Lalruatkima
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 27 Jan 2021 09:04:29 +0000

First round

From: Xylex Lalruatkima <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 26 January 2021 at 8:49 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Xylex Lalruatkima

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Xylex Lalruatkima
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9319930739
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida 137
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Active directory, service now, ITIL
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ntt Data        Sr. Desktop Analyst     2nd October 2020        33000
Previous Employer 1     Exl     Sr.Chat Tech Support    10 Sep  31000
Previous Employer 2     American Express        Sr. Credit Analyst      31 Jan 2017     30000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will read what the error message is. Depending on the error I could tell if it is the issue with the website, the internet connectivity Or something else. First I will perform power cycle of the computer and the router. I would also make sure that my internet connection is available from the ISP. I will check all the cables connected to the Cpu, to make sure the ethernet cable is connected. I would also check with the ISP if there is any downtime going on with the internet connectivity. Lastly I will make sure that I have paid the internet bill and my service is not barred.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Bluetooth has to be turned on, on both the devices. Make Bluetooth device discoverable. Will initiate the pairing of my phone to a speaker Bluetooth. Then will pair both device and start using the speaker.
What according to you makes you a good candidate for customer service or technical support job? According to me one needs to be a good listener. If we don't listen properly to our customers, we might miss very important point which we will ask again to the customer and that will make our customers irate. We also have to treat our customer the way we want to be treated. Not using too much of technical jargons. Working with the customer patiently.
On a scale of 1 - 5 please rate your fluency in spoken English  5