Subject: Tech Support Candidate - Ashish Singh
From: Ashish Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 03:57:46 -0500

| | Tech Support Test

Name | Ashish Singh
E-mail | [email-masked]
Phone Number | (+91) 9616884719
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Desktop Administrator L2 | 60 days | 16000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I'll check the url name.
2. I'll check the network connectivity.
3. Try to ping and trace the url

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First power on the Bluetooth speakers.
Onen the Bluetooth from speaker and mobile both
Try to pair the speaker with Bluetooth name via mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

I am able to give the best results under pressure situation.
I am dedicated person with my work.
I talk to people very politely.
I have good communication and technical knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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